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Providing Outstanding Customer Service to Ebay Buyers

Providing outstanding online customer service can tricky because of the impersonal nature of the internet. Anyone who has ever had any customer service training knows that providing personalized service is essential in building solid, long lasting customer relationships.

As an eBay seller, you must go the extra mile to provide outstanding customer service. eBay has a reputation for scammers and dishonest sellers. It is unfortunate that the good sellers must suffer from the actions of a few. You’ll have to work hard to overcome this. The best way is to communicate with your customers. Send an email when the auction ends, once you have received payment, and when the item has shipped. Don’t be afraid to follow up if the customer hasn’t left feedback. Just send a short email to confirm that the customer has received the item and is satisfied. They may have just been busy and not had time to leave feedback for you.

Remember, it is much easier to keep a customer coming back than to develop a relationship with a new customer. The cost of acquiring new customers, according to many surveys, runs 8 to 10 times more than the cost of keeping existing ones.

For example, look at your bank or credit card company. Aren’t they always sending you information on other services and encouraging you to do more business with them? Do you ever get coupons in the mail from stores where you have credit cards? These big companies know the trick – keep the customer coming back. We can do the same!

Visit my website – eBay Selling Coach – a website developed just for beginning and intermediate eBay sellers. With all of its features, eBay can be confusing and overwhelming even for experienced users. eBay Selling Coach provides support for eBay sellers including eBay selling tips, work at home information, and other eBay related resources to help you achieve your selling goals.

About the Author

Suzanne Wells is an eBay Power Seller, eBay expert, Author of The Stay-at-Home Mom’s Guide to Successful eBay Selling, and mom of 2.

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